Hi there, @CHRISD11.

I appreciate your effort going through your e-mail settings to fix this issue. I understand how being unable to add text and send an email affects your business. I’d like to turnaround this experience by routing you to the right support.

There's an in-progress report relating to the Outlook function. To link your account to the list of affected users, I recommend reaching out to our Customer Care team. This way, you'll be able to get updates as well as learn when a solution is available.

1. Click the Help menu at the top of your QuickBooks screen.
2. Choose QuickBooks Desktop Help.
3. Hit the Contact us button.

As a workaround, you’ll want to close your QuickBooks Desktop. Open the Windows Start menu and proceed to the steps below:

1. Type QuickBooks into the search. Then right-click the QuickBooks icon and select Open file location.
2. In the folder, right-click the QuickBooks.exe file and select Properties.
3. Select the Compatibility tab.
4. Select to check the Run this program as Administrator option. 
5. Select Apply and then OK.

To learn more about setting up Outlook in QuickBooks, see this guide: Connect your email to QuickBooks Desktop. 

I'd also like to add that if you want to customize your email templates, we have a guide that'll help you with the process: Create custom email templates in QuickBooks Desktop. 

Please don't hesitate to tag my name in the comment section if you need more help other than sending emails. I'd be happy to lend a helping hand.