Thank you, I will step through the processes you have described. We normally have one user (me) on one desktop. About 2 months ago I upgraded from 2019 to 2021 version and each month do the manual check for updates and ensure they are installed. Last month when creating reports, I did a repair installation as well as attempting to use a couple of the tools Intuit provides to determine if there is corruption, and most everything seemed to work fine. I did even reset the password on the login account, (but cannot remember now if I actually created a new account or just reset the account password). I notice that sometimes if I avoid having too many actions / windows /etc open that I can get more work done before the crash occurs.
In windows event log, I saw a lot of the errors (dozens within a second or so) that were posted in my last post (about 'nudge'), but they were preceded by some login error.
An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: AssistedPayrollIsAllSetNudge, key4: PositiveAction
(I say dozens of these occurred within the same second, I should clarify the keys vary, particularly key4).
However, the most recent crash only generated this in the event log:
An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
QuickBooks has experienced a problem and must be shut down, ErrorCode:1986556210.
As I scroll through the different events, even the nudge errors seem to be preceeded by something like the above, or maybe like this one:
An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
V31.0D R10 (M=1066, L=335, C=249, V=0 (0))
If I am patient and avoid doing too much too fast, it seems I can usually get the job done. None of this happened in the 2019 version on the same laptop.
I will create the new user account as you have suggested and try this again. Failing that, I do have another user account on the same PC, so I can try to open QB through that account.
