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Replying to:
AbegailS_
QuickBooks Team

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I appreciate you posting here and sharing your experiences, @PUCC_Treas

 

At the moment, there is no other similar concern shared on the QuickBooks Community page.

 

Crashing of QuickBooks is usually caused by a damaged component in the program. To fix the issue, you'll want to make sure that you're . To fix the issue, you'll want to make sure that you're using the latest release of your QBDT product. This way, you'll always get our bug fixes and security patches.

 

Then let's find out how many users are affected when the same company file is opened with a different log-in credential. The user credential may be damaged if the issue only affects one particular user Here's how:

 

  1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
  2. Enterprise users: Go to the Company menu, then select Users Set Up Users and Roles.
  3. Select Add User, then type the user name and password. Select Next.
  4. Customize the user as necessary, then select Finish.
  5. Go to the File menu, then select Close Company/Logoff.
  6. Log in to the company file using the new log in the credential.

 

For additional troubleshooting steps for an Unrecoverable error, check out: Unrecoverable error general troubleshooting steps

 

Don't hesitate to post your questions again if you have other concerns with QuickBooks Desktop. I'm always here to help. Stay safe and well!

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