Good evening, @Cassandra Nelson.
Thanks for taking the time to reach out again and letting us know that this is now affecting your Excel.
Since our troubleshooting steps aren't working for you, I recommend connecting with our Technical Support Team. This way, one of our tech support agents can review your account in a secure environment and utilize their tools to take a deeper look into this concern. If needed, the agent can escalate this issue to our Engineering Team for further investigation.
You can use the link I've included below to connect with an agent.
I'm always around to lend a hand. Let me know if you have additional questions or concerns. Take care!
