Hello there, @Leontie.
I know this hasn't been easy for you. I'm here to make sure you get pointed in the right direction. I appreciate you for doing the troubleshooting steps provided above.
Since you're still having the same issue, I recommend reaching our Customer Care team. They have a callback system. You have to send a request through your Help menu, so one of our representatives can contact you.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
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- Start a chat with a support expert.
- Get a callback from the next available expert.
When everything looks good, please know that you can also customize invoices in QuickBooks Online to add some details.
You can click the Reply button below if you need further assistance managing invoices. I'm always around to provide you with steps and resolutions to achieve your goal.
