I can imagine what you must be going through, @nr1.
I'm here to help you fix this crashing issue that you encountered when you access your company file.
Crashing of QuickBooks is usually caused by a damaged component in the program. One way to fix this is to make sure your QuickBooks Desktop is in the latest release. This way, you'll always get our bug fixes and security patches.
If the issue persists, I'd recommend doing a clean install so Windows can fix company file issues.
Here's how:
- Search for Control Panel in the Windows Start menu.
- Pick Programs and Features or Uninstall a Program.
- Choose your version, then click Uninstall/Change and hit Remove.
After that, reinstall QuickBooks Desktop. If this didn't fix your issue, I'd recommend following Solution 2 in this article: Clean install QuickBooks Desktop.
If none of this works, our technical support is always welcome to further investigate the issue. Visit this link to get the direct phone number: Contact QuickBooks Desktop Support. I understand that you've talked to one of our support once. In this case, they are the ones who can access your account and can perform a remote session to take a closer look at what's causing this. They can also open a case for you or even escalate this if needed.
Before doing so, please see our support hours guide to ensure they can assist you on time.
Additionally, I've included an article that'll help you learn more about the features offered in the latest version. This helps you know how you can use them to benefit your business: What’s New in QuickBooks Desktop 2022.
Don't hesitate to post again if you have other concerns. Or leave a comment below if you have updates about QuickBooks not working or crashing.
