I am having the same issue on a brand new laptop. It is unacceptable and this is classic Intuit- not our problem. My past experience with support has been ridiculous- hours on a call with them and no resolution, so after reading everyone's call in experience I am not inclined to call. When I open a company file or switch between companies, my chrome browser crashes. I use Google Drive to do my work for most of my client's, so this is infuriating. Shame on Quickbooks once again as it appears they just don't care.