Hi there, @yfegade. Thanks for letting us know how the call goes when contacting our Customer Care Team. 

I can see how this problem may have inconvenienced you a lot. I've already reached out to our team to check your case. Someone will take a look and may reach out to you if they have any questions.

If you still have more queries or concerns when using QuickBooks, you can visit the Community always. We're here to keep helping. Take care!