I laugh that no matter how many times the simple question was asked, you got the same answer which did not solve the problem, then you pointed out that it did not solve the problem, and you got the same answer which did not solve the problem again!  And so on, and so on . . . Glad you solved it.  QBO is without question the worst software program I have EVER used.  I made the decision 8 weeks ago to switch to QBO from Desktop (after 15 years), and it is the worst business decision I've ever made.  Problems all day, every day, multiple steps to do something simple like write a check when QBD took 1 step.  Terrible, terrible product.