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Buy nowI appreciate you sharing your thoughts and concerns in QuickBooks Community, @adambpa.
I'm here to share some details on how to pass the error message you're getting.
The error message that you're getting is due to damage in the encryption of sensitive fields such as Social Security, credit card numbers, and bank accounts. Before you proceed with the troubleshooting, ensure to create a portable copy of your company file to prevent any data loss along the process. Once ready, here's how to get started.
First, check the QuickBooks Admin user for damage. Here's how:
Once done, check if the re-encryption is successful. Below are the steps on how to achieve this:
If you don't see the error messages mentioned above, please proceed to Solution 2 of this article for the detailed instructions: Fix decryption error.
Also, make sure that you update the QuickBooks Desktop. This way you have the latest patches and fixes.
If the issue persists, I'd suggest contacting our Customer Team. They have tools that can check the error message and investigate this further. You can follow the steps shared by KlentB on how to reach them.
I'm also adding this linkk that you can visit on how bank feeds work in QBDT: Download Bank Feed transactions in QuickBooks Desktop.
I'm here to help if you have more questions about managing your file or anything else related to QuickBooks. Stay safe!