Thanks for getting back to us, @Union Treasurer . Let's get your check printing issues corrected.
The troubleshooting I’ve provided above is for QuickBooks Desktop (QBDT) for Windows. Since you're using the Mac version, let's perform other steps that can help us fix this.
Let’s verify and rebuild your data to isolate this issue. This process scans your company files for errors or data damage.
Here’s how:
- Go to the File then Utilities. Select Verify Data.
- Wait for it to load.
- Click File again, Utilities, then Rebuild Data.
- Press OK when you get the message "Rebuild has completed".
For other damage troubleshooting steps for Windows, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop
If you get the same result after running those troubleshooting steps, I suggest using QuickBooks File Doctor. To begin, download and install the most recent version (1.4.0.0) of QuickBooks Tool Hub. Then let’s install the program by opening the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions.
To open the tool hub, double-click the icon on your Windows desktop. We recommend running QuickBooks File Doctor on Windows 10, 64-bit.Then, run the Quick Fix my File utility by following these steps:
- Select the Company File Issues tab from the tool hub.
- Click Quick Fix my File from the drop-down menu.
- Tap OK to launch QuickBooks.
If the issue persists, you’ll want to proceed to Step 3 to fix your company file and network issues.
Once done, you can try to adjust the alignment of your checks. If you purchased it from Intuit, see this article for the more details: Fix print alignment of continuous-feed printers.
If the issue persists, I recommend calling our QuickBooks Desktop Mac Support. They'll be able to guide you with adjusting the check alignment. They also have tools like screen-sharing that will help check the root cause and find a permanent solution to this issue.
Please let me know how it goes. I'll be looking forward to hearing back from you. Take care.
