Hello, @meder.

I understand your frustration concerning the error you encountered while accessing your QuickBooks Desktop Account. I'm here to help you fix this issue. 

I recommend updating your QuickBooks Desktop account to keep your software up-to-date to ensure you have the most recent features and repairs.

When you enable Automatic Updates, QuickBooks downloads and installs the most recent updates as soon as they become available. If you decide to do your updates, follow these steps below:

First, download and install QuickBooks Desktop. Next,

1. Close your QuickBooks and company files.
2. Navigate to the Windows Start menu.
3. Look up QuickBooks Desktop. Run as administrator by right-clicking the icon.
4. Go to the Help menu and select Update QuickBooks Desktop while on the No Company Open screen.
5. Navigate to the Options menu. Select Mark All, followed by Save.
6. Select the Reset Update checkbox on the Update Now tab.
7. When you're finished, click Get Updates.
8. Close and reopen QuickBooks Desktop after the update is complete. Select Yes to install the updates.

Restart your computer once the installation is complete.

Furthermore, if QuickBooks does not respond or you receive an error message stating that it has stopped working, follow this article to get a fix of the issue: Download and install the QuickBooks Tool Hub.

If the issue persist, I recommend contacting our support team once again to further investigate the issue.

You can also check out this article to learn more about the frequently asked questions when downloading QuickBooks.

Visit us once again whenever you need assistance with your reports and taxes. I'm willing to lend a hand. Have a nice day.