I wish you didn't have to go through all these hurdles when connecting with our support, tle7119.

I recognize the importance of keeping your funds up and running, and dealing with this chargeback issue is quite a hassle. 

Due to the sensitive nature of chargeback issues, we're unable to address it in the Community. I got help and see that our team is actively working on your case, so there's a progress being made. Thus, I'd still recommend contacting our Merchant Services for an update on your account.

I'll keep an eye out on your reply, so feel free to leave a comment below if you have more questions.