I would like the updates to this thread. If the answer is found I really need it because I am the support that the customers talk to in this instance and I don't know of a fix. I have tried every single help article on the internet by this point and nothing. Usually I can fix this stuff very quickly. Usually withing the first few minutes of troubleshooting if it can be fixed. Please keep the thread updated if a fix is found. 

Regards,