You are not alone.  I work in an accounting firm and we have wasted so many hours on this issue.  When is QuickBooks going to fix this issue?  I have other issues with an on line account - have contacted support, and after 2 contacts and about 6 man hours, the issue is still not fixed.  Different issue, but speaks to the many issues with no resolution from QBs. Right now attempting to work in a QB desktop 2022 file.  Seems suspicious that QB cut off payroll updates for prior versions and now this is crashing all the time.  They forced us to update and this product is inferior. .