Hi there, @Andy Wylde.
We recognize the inconvenience caused by the invoice delivery issue. I can also see how time-saving it would be if you’re able to save your email password. This way, you won’t have to go through the log in all over again. Please know that encountering connectivity and support feature issues aren’t the kind of service I want you to experience.
I also understand your desire to seek help from someone. Since you're still getting the same result after performing all the troubleshooting steps, I recommend you reach out to our Support again.
Here’s how:
- Go to the Help menu, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk and then choose a way to connect.
I know you already contacted them, however, this issue requires personal information. As much as I want to assist you further, we’re unable to do so since Community is a public forum. You might need to consult an IT personnel since you mentioned that you’re using your own mail provider.
I’ve added these guides to help you with managing invoices and personalizing them:
Let me know in the Comment section if you need more help with your invoices. I'm just a few clicks away from you. Keep safe.
