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Thanks for reaching out to us regarding this crashing behavior in QuickBooks Desktop, Michelle.
It looks like you've already exhausted all the troubleshooting to get this fixed. Since this is still unresolved after trying out Fiat Lux - ASIA's suggestion, I highly recommend that you work with our Technical Support Team.
Our agents have the tools necessary to check your company file and can get this escalated to our Data Services Team. To get our support, follow the steps below:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support
I want to ensure everything is working well for you, and I'm here to provide further assistance and insights anytime. Post a comment or mention me on your posts.