Hi @jamesbberg.

I would also get disappointed when the product I used to work well suddenly gets issues like system crashes. I want this to be taken care of with support that can handle account issues internally.

Since you're still experiencing this hurdle, I recommend contacting our QuickBooks Desktop Support team. They have tools to pull up your account in a secure environment. This way, they can check and investigate this further. You can follow the steps shared by @jamespaul on how to reach our agents through chat or callback. If you're unable to open the Help menu within the program, we can use this site to contact them: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.

Please let us know how it goes and if you have other concerns with updating or reverting release versions in QuickBooks Desktop Pro Plus 2022. We're always here to help you out. Take good care always.