Hello, James.
I appreciate putting as much detail as you can regarding the R5 update crashing issue. We definitely want to fix this and avoid data damage as much as possible.
Aside from the Tool Hub, there's one more solution we can do to fix the crash issues.
We can do a clean uninstall and reinstall solution to fix the crashing issue. Those crash instances are likely caused by damaged components in the program.
To do a clean uninstall:
- Open the Windows Start menu.
- Search for “Control Panel”, then open it.
- Select Programs and Features or Uninstall a Program.
- Find and select your version of QuickBooks Desktop.
- Click Uninstall/Change and then then proceed with Remove.
After uninstalling, reinstall as you would normally.
A reference about the clean install step can be found here (solution #2 is also found here): Clean install QuickBooks Desktop.
However if you're still experiencing frequent crashes, then we'll want to have this checked by our support. They can use their tools to investigate what's causing the crashes, and if needed, report the issue to our engineers.
Here's how to contact them:
- In QuickBooks Desktop, press F1.
- On the pop-up window, click the Contact Us button.
- In the box, we can type something like "R5 update crashing issues" or similar.
- Click Continue.
- Choose how you want to reach us.
If you're unable to open the Help menu within the program, we can use this page to reach them: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.
After getting this issue checked and fixed, we can start performing regular tasks in QuickBooks. If you'd like to reconcile your books after managing those bank records, we can take a look at this article if you need a guide: Reconcile an account in QuickBooks Desktop.
You're more than welcome again to post your questions regarding QuickBooks Desktop. If you have concerns about managing your entries or your accounts, let me know and I'll gladly help you out.
