I followed the instructions to perform manual reset update and mark all the options (included critical fixes) and performed “Get Updates”.

Based upon another thread, I also downloaded the QuickBooks Tool Hub and ran the Quick Fix my Program utility.

The above changes were applied to the QuickBooks Desktop Pro Plus 2022 Release R5P (64-bit). Once applied, the Product number 141-902 with R5_45 changed to 141-902 with R5_50.

After the changes, QuickBooks will only load one of my two company files. One of the company files goes through the loading, then crashes. The other company file loads without crashing. Then, I can perform a few transactions (entered one payment, download 3 credit card transaction, then applied 2 of the 3 transactions, edited the names of a few Fixed Asset Account, then QB crashed with a page entitled “QuickBooks – Unrecoverable Error” with text “We apologize for the inconvenience. Please help the QuickBooks team eliminate this issue by providing us with the following information.

“I was trying to do: (steps you took):” Edit the name of a Fixed Asset account from the accounts list.

Upon reloading the company file, QB read the file populating the screen, then crashed.

I then opened the company file a second time and was able to edit a bank account transaction and save it as replacement memorized transaction.

Then, edited a few Fixed Asset account names and descriptions and saved successfully.

Then, created new Fixed Asset account and made it Subaccount of “Equipment” but it did not display it under “Equipment” in the Chart of Accounts. Instead, it displayed it under “Dividend Income”. When I got out of the Chart of Accounts and back into the Chart of Accounts, the new Fixed Asset account displayed correctly under the “Equipment” subaccount instead of the “Dividend Income” account.

I then went back to enter my third credit card transaction to the new Fixed Asset Account and found the 2 credit card transactions that I entered prior to an earlier crash in the list of downloaded credit card transactions as well as in the register. Typically, once a transaction is added to the register, the downloaded transaction is removed from the list of downloaded transactions but QB must not have cleared those before it crashed.

In summary, after the applied changes to QuickBooks Desktop Pro Plus 2022 Release R5P (64-bit), the product is still very unstable and crashes on a regular basis. Additionally, when QB crashes, it leaves certain data in unstable incomplete manner, like the case of the old credit card downloaded transactions still appearing in the downloaded transactions list. I cannot recall that QuickBooks 2019 product ever crashed. It looks like another solution is needed. In the banking world, we would call this a severity 1 issue since many customers like myself cannot open and perform normal activities within QB without regular crashes. Corruption of data in my company files is also a concern due to the instability of the product.