I have had an online business since 2010. I have dealt with thousands of web tech companies and spent thousands of hours dealing with tech support. Intuit/Quickbooks is, without a doubt, the absolute worst support I have ever experienced. They simply do not care. Their words say they do, but their actions prove they do not. Sasan Goodarzi earns over $68K a day and  Intuit is a multi-billion dollar company. They have the resources to provide excellent customer service, they just don't care to. Using Quickbooks Live Bookkeeper is one of the worst decisions I have ever made.