Thank you for reaching out to the Community about your concern in sending invoices via Gmail, Luceroportilla.
I can see how the change in the security update from your email provider impacted your ability to email invoices. I’m here to help ensure you can still use your Gmail account to send transactions.
We’ll have to turn on the enhanced security in QuickBooks Desktop (QBDT) to resolve the issue. There are different ways how to activate the feature. You can change the current Gmail account to use the secure webmail or set up secure webmail when you first add Gmail.
Let me walk you through the process of how to do the first solution. Follow the steps below:
- Turn on 2-step verification for your Google account.
- Open your company file and head to the Edit menu to select Preferences.
- Tap the Send Forms menu on the left panel and go to the My Preferences tab.
- Navigate your mouse to the Send E-mail Using section and tick the radio button for Web Mail.
- Select Gmail User Id and Edit.
- Choose Use enhanced security and click OK.
- We’ll ask you to sign in to your Intuit account to complete the process.
- This will display your Gmail sign-in page and then sign in and grant Intuit access.
If you opt to perform the second option, head to Scenario 2 in this article: Set up enhanced security in Gmail for QuickBooks Desktop. In case you're prompted to authorize QuickBooks when sending transactions or reports, you can go over this article for troubleshooting steps: Reauthorize QuickBooks Desktop to keep using Gmail.
These steps should get you back to business, Luceroportilla.
For future reference, you can use these articles to configure your email service. You’ll also learn how to resolve when you’re unable to connect to the server.
Feel free to leave a comment below if have additional questions about emailing sales forms or other QuickBooks concerns. I’ll get back to answer them for you. Have a good one.
