Thank you for joining in on the thread, tamtamzee.

If you haven't already, please try the solutions that my colleagues shared above. However, if you'll still get the same behavior, please contact our QB Desktop Support to check and resolve this. That way, you will no longer need to enter your transactions in your QB 2019. Besides, it's not supported anymore.

The Community team is always available if you need anything else. Take care and have a good day!