I know losing a week's worth of data hasn't been easy for you, kailui.
Depending on your backup preferences, you'll be able to choose between Google Drive and Dropbox. QuickBooks doesn't decide where to save your backup. As a workaround, I recommend renaming your company file during a backup. This can help resolve any unusual behavior, including the missing data.
Also, avoid making changes if two different machines or computers are simultaneously accessing the company file. This may result in some missing data because you won't know who saves first. Additionally, ensure your QuickBooks Desktop for Mac is updated to the latest release so you'll have the most recent feature and fixes.
Here's how:
- Open the QuickBooks drop-down menu.
- Select Check for QuickBooks Updates.
- On the prompt window, click Install Update.
- Hit Install and Relaunch.
You can also run the Verify and Rebuild data functions to ensure that your company file is free of any potential data issues.
If the issue persists, I encourage you to contact our QuickBooks Desktop Support. They can investigate the problem and assist you in resolving it.
If you have any further questions, please leave a comment below. I'm delighted to assist.
