Hi there, @Debie_T.

I’m glad to hear that running the diagnostic tool resolved your issue in QuickBooks Desktop. And I appreciate you sharing the workaround you performed. It will help others as well who are struggling with the same problem. 

In case you need tips and related articles when managing your account, feel free to visit our Community website for more insights.

If there's anything else you need help with, please come by the Community. We're here to lend a hand. Wishing you and your business continued success.