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Hello @BZCLLC,
I'm here to help you get the support you need so you can use your email service in QuickBooks Desktop.
Since the recommended steps by my colleagues' didn't work, I suggest you proceed with contacting our QuickBooks Support Team. They'll need to dig deeper to help you get back on track and at the same time provide additional guidance.
Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Select QuickBooks Desktop Help.
- Enter your concern, then hit Continue.
- Choose Get a callback.
Also, there are times that QuickBooks won't accept your password when using email services. I've attached an article you can use to resolve the issue in the Desktop version: Fix webmail password issues in QuickBooks Desktop.
Please don't hesitate to drop a comment if you need more assistance setting up email preferences in the Community space. I'll be here to help.