Hello there, @Pugpug. 

I'd like to make sure we're on the same page so I can provide you with the exact information you need.

Can you please tell us what version or year of QuickBooks you're using? Do you have QuickBooks Online or QuickBooks Desktop? Also, may I know what's the exact error message you encountered? Adding a screenshot would be a great help too. Any details will help us provide the accurate steps to resolve this. 

I hope you can respond to me on this thread so we can work on your concern together. I'm always here to help. Stay safe!