QB staff that assists you with problems are the worst...

All they do is copy and paste answers!

The question or problem provided was DEFINITELY not answered... 

Does not make them look competent to do their jobs.

Question says all the info are the same, yet they say the problem could be that it is not (facepalm)..

I am sitting with the same problem, Bank feeds are not matching OPEN BILLS 

(meaning they bills have not been paid, the transaction is not in another bank account and not older than 180 days or the wrong type of transaction)