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Hello there, angelaln99.
Appreciate you for trying all the troubleshooting steps that were shared above.
Since you're still getting the same result, I would recommend giving us a short call to check it further. We'll need to pull up your account in a secure environment then run a set of examinations. This helps us your account in detail and we'll know the correct information.
Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. You can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
Alternatively, you can also use this link:
- Go to this link: Contact QuickBooks Desktop.
- Enter your full name and email address.
- Then, follow the on-screen instruction to complete the process.
Comment below if you have any other concerns or additional questions about QuickBooks. I'm always here to help. Take care.