This isn't the experience we want you to have, ns21.
I understand how you feel, especially after being told that you'll be notified once the problem has been resolved. I checked on it, and I see that our engineering team is still working on it. Since the transition is done in waves, you may be among those who have not received a notification.
In the meantime, you can turn off the Auto match & record function and re-launching the Merchant Service Deposit (MSD).
Here's how:
- Go to the Banking menu and select Record Merchant Service Deposits.
- Click Change your deposit settings.
- Turn off the Auto match & record setting.
- Hit Save.
After that, you can close QuickBooks and ensure you have the most recent QuickBooks Desktop release. I also encourage you to contact our QuickBooks Support once again so you'll be added to the current investigation. This way, you'll get an email notification once it's fixed.
I'll keep an eye on this thread and will provide updates once the transition has been done for all. Have a great day.
