Hi there, @Peachjo122.
I understand that not all email services can read the winmail.dat file. I'm here to help you fix this.
This usually happens when sending emails via Outlook. Choosing either HTML or plain text in Outlook can prevent it from attaching a Winmail.dat file. You can also configure the same message format in QuickBooks.
Here's how:
- Go to the Edit menu and choose Preferences.
- Select Send Forms from the menu.
- Under My Preferences, make sure the Use "Plain Text" format for e-mailed invoices is checked.
- Click OK.
Alternatively, you'll want to set up and use another email other than Outlook.
If you're getting the same issue, I suggest contacting our Customer Care Support team. This way, they can take note of your case and raise a ticket for further investigation if needed.
Furthermore, here are some resources that I'm sure you'll find helpful when you encounter issues with sending forms:
Please come back and post about your results after following the recommended steps above. It's my priority that you find the success you need.
