Thanks for you reply; however, I have already updated to the latest version of quickbooks (I was up to date to start). I have also configured my email services (this is where the issue is and I have seen other posts on this site indicate that).  Go Daddy changed their web services from web mail to exchange / outlook 365.  I've updated the settings to the current settings and it doesn't work (other are having the same and also indicate it is a QuickBooks problem).  I have also set / reset my internet explorer settings (note: IE will be deprecated in June of this year - seems odd that it is still be used).  Also, I am not using any third part anti virus software.