Thanks for getting in touch with the Community, rtdefelice00.
Since the message you're receiving is advising there's an issue with the web browser in use, I'd recommend performing some of our recommended troubleshooting steps.
To get started, you'll want to confirm QuickBooks is up-to-date with its latest release.
Here's how:
- Go to our Update to the Latest Release page.
- Make sure your product is selected. If not, go to Change and choose the appropriate option from your list.
- Click Update to download the file.
- Select Setup Automatic Updates to learn how you can set your books to automatically download and install our latest updates.
Next, I'd recommend checking the web mail settings:
- In your top menu bar, go to Edit, then Preferences.
- Access the Send Forms screen and make sure you're under its My Preferences tab.
- Choose your email account and hit Edit.
- On the Edit Email Info window, go to your SMTP Server Details section and set its server name and port to the email provider's recommended settings. You can refer to our Set up your email services article for a list of SMTP Servers and Ports.
If you continue receiving the same message, you can try resetting Internet Explorer settings to their default options. In the event you determine that an anti-virus you're using is blocking outgoing emails, it's best to consult and IT professional or contact your anti-virus provider to help allow QuickBooks to connect when setting up web mail.
If none of these troubleshooting processes fix the error message, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
I'll be here to help if there's any questions. Have a lovely day!
