@wsj333 wrote: Call Attendant means that we have an automated message that people get when they call in here, and then they can choose to dial an extension, etc. Because QB uses an auto-call feature when calling us back (instead of having an actual person call back), if their auto-call doesn't get a real live voice, it disconnects. How convenient.
Well, as noted call-backs are common and they're becoming more so as time goes by. And what you describe is a common way do to it. Perhaps it'd be better to also have a direct line for cases when you need it - which is also common.
Come to think of it, I'd just use my mobile phone for this - if I was ever to contact Intuit support. Something I hope to never have to do.
