Thanks for joining this thread, @Terryr1. I'll share some troubleshooting steps to help you isolate the issue with your QuickBooks Desktop (QBDT).
We can run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to your QuickBooks Desktop. Here's how:
- Download the QuickBooks Install Diagnostic Tool.
- When prompted, save the file to the local Desktop.
- Close any open programs and run the QBInstall Tool. Note: It may take up to 20 minutes to complete, depending on your internet speed and the computer's performance.
- Restart the computer after running the tool to make sure the components are properly updated.
If the issue persists, you can follow other troubleshooting steps in this article: QuickBooks Desktop won't open, has stopped working, or not responding.
I'd also suggest reaching out to our QBDT Support Team. I understand you've already reached out to them. However, it would be best to contact them again. They have the tools to look into your account and check what caused this issue and can verify when you'll receive the email.
Please let me know how it goes by leaving a comment down below or clicking the Reply button. I'll be around if you need further assistance.
