I have QB Premeire 2017 Desktop and have a problem with SQL Anywhere Network Server and other QB programs running that causes my desktop to freeze up.  I've contacted support by Chat and was dropped after 3 hours of waiting.  I contacted Support again, this time asking for a call back.  The support person had no clue as to what I was trying to explain and only offered to email me an article to fix the problem myself.  It's been an hour and I still don't have an email.

What am I supposed to do now?