Chiming in on the thread to point you in the right direction for help, @redwing, and @hwhaley.
I understand how important this feature is to your business. Thus, I highly suggest reaching out to our Technical Support Team. This way, they’ll be able to add you to the affected users and provide updates once a solution is available.
Here’s how to get in touch with them:
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab, and click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
Let me know if there’s anything else that I can assist you with. Stay safe!
