I appreciate you for taking the time to scour our Community space for potential solution, L10N.
We can run the repair tool to help resolve odd behavior when creating a purchase order. Let's create a backup company file first just incase you ever run into problems. We can use your backup to restore your data. Here's how to repair the software:
- Restart your computer.
- Go to the Windows Start menu, and then pick the Control Panel.
- Tap Programs and Features and then Uninstall a Program.
- Choose QuickBooks and then Uninstall/Change.
- Press Continue or Next.
- Hit Repair and then Next. Note: The repair should start right away, but it may take a while to finish. You can leave it running and come back once it's done.
- Click Finish when done.
- Restart your computer to complete the repair.
- Ensure that your QuickBooks Desktop is updated to the latest release.
If the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support. For more tips and other resources, you may visit our page in managing your business in QuickBooks: QuickBooks Desktop Self-help articles.
Feel free to stay connected with us by adding a comment below after contacting or performing the steps. Take care always.
