Hi clarksdiesel,

I can see how inconvenient it is to encounter issues while working on the file.

I'll share with our Communication team your experience on why it took several days to get in touch with you.

I've also added this reference for some tips in managing your QuickBooks Desktop program: QuickBooks Desktop Q & A.

It isn't the kind of experience we want you to come across, clarksdiesel. Don't hesitate to get back to us if you have other concerns. I'll be sure that it gets taken care of.