Every time I have called about this they say the same thing.  "Clear your cache and cookies" (Hello! we are not dumb - it's not the browser)  

Then they say, "let me share your screen - and take a screenshot of what is happening",

But nothing ever gets resolved because they say they can't send up the chain to engineering unless I stay on the phone, and by the time we get to this stage it's already been 40 minutes and I need to get work done.

Intuit needs to allow their customer service reps to send tickets to engineering without the customer staying on the phone for hours.