The SKU option is available in all QuickBooks Online versions, Yvonne. You should be able to enter the SKU number when creating a product/service item.
To display the SKU column when creating a transaction, you'll need to turn on this function first. Here's how to do it:
- Click the Gear icon in the upper-right corner of the page and select Account and Settings.
- Select the Sales tab and go to the Products and services section.
- Mark the Show SKU column box.
- Click Save and Done.
If you're having issues entering or displaying the SKU, I'd recommend doing the browser troubleshooting steps. This will help us get rid any cache-related issues. Here's how to do it:
- Access your QuickBooks Online account through a private browser.
- If the SKU are already showing or you can enter them successfully, we can clear the cache storage of your regular browser.
- Other browsers are good alternatives to access your account, too.
Get back to me if you need more help with this. I'll be around.
