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Atlantic2
Level 1

Receipt Management Problems

Recently upgraded to QB Desktop Pro Plus 2022 and was looking forward to using receipt management. Needless to say it's not working properly. After speaking and chatting with 3 different support reps and spending several hours trying to fix the problem, any receipts I've uploaded from a phone or tablet still do not appear on the desktop. I have tried using an iPhone 13, changed the photo settings to most compatible no luck. So I tried an Android phone and tablet and still no luck. I can view the uploaded receipts on my phone, they are there but they never appear in QB on my desktop. No errors or problems. I've did a clean install of QB on a standalone Server 2019 and nothing else installed but QB. I thought maybe it didn't like the OS, so I built a new Windows 11 Pro PC, installed QB 2022, still doesn't appear.

 

I can manually get them on the Desktop if I browse to upload or from Google Drive but that's not what I was looking for. Any ideas would be greatly appreciated.

 

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