I finally got this resolved by them sending me a new one. Of course it took two days worth of contacting them to actually get it resolved and the resolutions was to send me a replacement like I asked for in the beginning.

Here's an article I wrote about my horrible experience with customer service on this exact issue: https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbooks-customer-service-is-a-j...

Do yourself a favor, apply for a refund and buy a new one. Your issue will get resolved MUCH faster.

Regards,

RJ