Hello everyone.

Thank you for following the troubleshooting steps provided by my colleague above. I'm here to make sure you get the best help possible so this gets resolved as quickly as possible.

I understand that you have already contacted our Technical Support team before. I suggest you speak with them again so they can investigate why you keep having this issue. They have the tool to securely look into your account and analyze why you encountered this issue.

See this article for the detailed steps: GoPayment Support Team. Their hours of operation are also in this article, so you'll know there's always an available support representative when you contact them. 

In case you haven't performed the other troubleshooting steps, kindly visit this article: Fix issues with the GoPayment and QuickBooks mobile app card reader.

Please let me know if you have other questions. I'll be here to help. I'll be sure to take care of them. Take care and stay safe always.