Joining this thread, JLB16.

When running a Transaction journal it should have that service item on it,  Here are the steps that you can add service item: 
 

1. Go to the Reports menu at the top to select Transaction Journal Report.
2. Enter the date and utilize the customize option to get the data you prefer to show.
3. Once you click the items column, you can now select the correct item from the ITEM drop-down list.
4. Press OK to save the changes.

Also here are some articles that you can refer to learn more about importing files in QuickBooks Desktop:

• How to Import and Export IIF files in QBDT?.
• What to do if IIF files were not imported in QBDT?.

Should you need any further information, please do not hesitate to let me know by adding a comment below. Have a great rest of the day.