Thanks for coming back to us, @Gengus. Let me share some information about QuickBooks Desktop (QBDT).
QBDT has a 3-year support life cycle. It means that updates and online add-on services are no longer available once a version is discontinued. It's the reason why you're unable to email statement.
Moreover, I advise updating Outlook to the most recent version of Microsoft Office 365, as an outdated release may be the root of the issue.
Here's how:
- Open Outlook, then select the File tab.
- Select Office Account, then click the About Outlook button.
- Make sure you see the latest release of build 12527.20242.
- Click Update Options and then Update Now.
In addition, here's an article about fixing error in case you need it in the future: How to fix "Error: QuickBooks is unable to send your email to Outlook".
I appreciate you for taking the time to visit us here today. I'll be here if you need further help with sending statements in QuickBooks.
