Good day, BDY007PE. I have some information on why your clients didn't receive the invoices.

I looked through our records and found that there's an open investigation about the undeliverable sales forms. Please know that our software engineers are actively working to rectify the issue as soon as possible

In the meantime, I recommend getting in touch with our Customer Care Team. They'll get your company information and add you to the list of affected users. You'll also be receiving email updates regarding its status. Here's how to connect with us: 

1. Click the Help icon on the top right corner of the screen.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. Enter a brief description of your concern in the box.
5. Proceed with Continue, then choose Start a chat.

You may provide this investigation number to our representative for a faster transaction: INV-82660. In the meantime, you can save the invoice as a PDF, then manually send it outside of the program. Here's how:

1. Go to the Sales menu.
2. Select the Invoices tab.
3. Locate the form, then click the drop-down arrow from the Action column.
4. Choose Print, then tap the Download icon at the top.

Another option will be setting up your company to send transactions from your Gmail account. This way you can manage your emails with customers all in one place.

We appreciate your patience and understanding on this matter. Feel welcome to reach out to me again with any concerns and questions you may have. Just post the details below and I'll help you out.