Most of our clients are on QB Online. I have one legacy client on QB Pro 2020

Trying to reinstall, using Licence and Product Number and I get "Incorrect Product Number"

I go to Desktop support, Chat is for US, go through details with them, they say, need to speak to SA, we only do US. Give me SA link, but that is only for QB Online. I tell the US that, they say use it anyway, SA can help/redirect.

I contact SA chat, they say they only do Online, and speak to US. Give me a link to US and quickly end the chat when I object.

There doesnt appear to be any other support emails/contacts in SA. Very poor support!