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Eugene Pieterse
Level 1

How to upgrade and import 'old' Quickbooks Desktop Company files to QBO?

Hi Community

 

I have a client who needs to move from Quickbooks Pro 2016 to online and the process I used to follow with this was I would use a trial version of QB Desktop UK/Canada (2019/20) to upgrade and restore a backup of an old QB file and then export that data for QBO however I'm now unable to do this as the only trial version of Quickbooks I can find is US and when I restore a company file I get an error stating "The company file was not created in US Quickbooks" which means I am unable to proceed.

I have also tried following Step 2 from the following guide: Move your QuickBooks Desktop file to QuickBooks Online But the link to the QuickBooks Desktop file restoration tool is also dead.  It would be highly appreciated if there's a solution to this since many entities in SA still use QB versions that came out prior 2018 and they still need to be able to access old information and writing it off is not an option.