Hello RIAP!
I'm here to help you and make sure you're able to record the payment.
You'll encounter this error when you categorise a downloaded deposit transaction as Accounts Receivable with a tax. Instead, you'll want to change the Category to an income account to know what's the best account to use.
Based on your description, it seems that you created invoices already in QuickBooks Online. What you'll want to do is to match the downloaded transaction to these invoices. That way, they'll be applied as payments and the invoices will be closed. Follow these steps:
- From the Banking menu, select Banking and select the downloaded deposit transaction to expand the view.
- Click the Find match radio button. On the Match transactions page, select Open invoices from the Show drop-down and set the correct dates.
- Select the invoices you want to match the downloaded deposit transaction.
- Tap Save.
I added two links below that you can check. The first one will explain what to do with the transactions imported from the bank and the second will show detailed steps on how to reconcile your accounts:
You can always reach out to us and reply here if you have more questions about banking. Need to run reports or record your sales and expenses? Count me in again and I'll help you out.
